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New vital scams information from the banks

Banks have launched a new public campaign and leaflet called Know Fraud, No Fraud to help people identify the signs of fraud.

knowfraud-logo


Why BBA launched a campaign to stop scammers – BBA’s Chief Executive, Anthony Browne explains:

Being robbed is always a devastating experience. Increasingly though, reports are telling us that robberies and many other types of crime are on the decline. Criminals have resorted to a number of other tactics to steal from their customers.

Fraud is on the rise, and fraudsters have thought of many clever ways to con money from unsuspecting people. Often they will pose as a bank on the phone and convince a customer to hand over personal details. On other occasions they fake an official looking email with a bogus link that allows them to raid a bank account if clicked. Sometimes they are even bold enough to visit a customer’s home.

Banks see the pain this deceit causes – both financial and personal. Yet, whilst we all know how we can protect ourselves from household robbery, far fewer of us know the signs of fraud or how to protect ourselves from it.

That is why the banks have launched a new public campaign and leaflet called Know Fraud, No Fraud. If people know fraud then no fraud can be committed against them.  At the core of the campaign are some vital tips to help ordinary bank customers spot the difference between a genuine communication from their bank and an approach from a fraudster.

The leaflet sets out eight things a bank would never say or do that are typical of the methods used by scammers:

  • Ask for your full PIN number or any online banking passwords over the phone or via email
  • Send someone to your home to collect cash, bank cards or anything else
  • Ask you to email or text personal or banking information
  • Send an email with a link to a page which asks you to enter your online banking log-in details
  • Ask you to authorise the transfer of funds to a new account or hand over cash
  • Call to advise you to buy diamonds, land or other commodities
  • Ask you to carry out a test transaction online
  • Provide banking services through any mobile apps other than the bank’s official apps

If people know the facts, they can stop the fraud.

The leaflets will be available in banks and police stations up and down the country, and also via our website www.knowfraud.co.uk. In addition to these points, we also look at some of the most prevalent scams around at the moment and the real life stories of people who have been drawn in by the clever tactics of these determined thieves.

The banks spend millions every year protecting customers using IT and intelligence, but we also want to make sure that customers are aware of the crime around them and that they know what they can do themselves to stop it happening.

If you would like further information, please visit: www.knowfraud.co.uk.

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October 20, 2014 in General News
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